Terms & Conditions

RELEVANT INFORMATION

It is a prerequisite for the purchase of the products offered on this site that you read and accept the following Terms and Conditions set out below. The use of our services as well as the purchase of the same will imply that you have read and accepted the terms and conditions of use on this page.

All products and/or services that are offered by our website may be created, charged, shipped or presented by a third party website and in such case would be subject to their own terms and conditions. In some cases, in order to purchase a product and/or service, it will be necessary for the user to register by entering reliable personal data and defining a password.

The user can choose and change the password for his account management access at any time, in case he has registered and it is necessary for the purchase of any of our products and/or services. Samariatours assumes no liability in the event that it passes on such a key to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which may include verification of product and/or service stock and availability, validation of the payment method, validation of the invoice (if any) and compliance with the conditions required by the selected payment method. In some cases, email verification may be required.

The prices of the products and/or services offered in this Online Shop are valid only for purchases made on this website.

LICENSE

Samariatours  through its website grants a licence for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

PROPERTY

You may not claim intellectual or exclusive ownership of any of our products and/or services, modified or unmodified. All products and/or services are the property of  Samariatours.

Unless otherwise specified, our services are provided without warranty of any kind, express or implied. In no event shall this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our services.

REFUND POLICY & GUARANTEE

In the case of our services it is your responsibility to understand the conditions before purchasing and/or booking. We ask you to read them carefully before purchasing. We only make exceptions to this rule when the description does not match the product. There are some products that may have warranty and refund possibilities but this will be specified at the time of purchase. This includes:

  • The prices described are NET prices per person, NOT commissionable.
  • To separate the tourist services a deposit of 50% of the value must be made according to the quotation that must be requested for them (Applies in person).
  • Any surplus must be paid 5 days before the date of the package tour, subject to prior quotation.
  • Reservations are guaranteed with the payment of 100% of the proposal.
  • Payment methods Bank transfer, deposit, virtual payment link, dataphone.
  • Transfers should be made to Bancolombia or Nequi accounts.
  • If for any reason the reservation must be cancelled, no refund will be made, the reservation may be rescheduled with the same conditions as the previous one, application for the year 2022 in case such are purchased flights or booked the hotel will make the corresponding change of date on the website of the airline or hotel, if they charge penalty for making change of flight, name or date, this will be borne by the customer.
  • No refunds will be made for tickets purchased to the National Parks of Colombia, the entity does not refund money, date changes or changes of name of the client.
  • In case of No Show, a penalty of 100% of the invoice will be charged.
  • Hotel rooms and enclosed spaces are smoke-free, in case of non-compliance with the regulation, a penalty of 150,000 COP per room will be charged.
  • Any additional consumption in the hotels, islands, national or theme parks, must be paid at the time of Check Out or when taking the service.
  • If you have any kind of restriction, allergy, intolerance or any other characteristic that needs to be taken into account, this should be reported in advance, so that we can offer a service according to your requirements.
  • The names and numbers provided must be as they appear on the identity document.
  • Tours or services that are not taken at the destination due to weather conditions are non-refundable. If the tour operator modifies the service to another time or date due to weather conditions, this will be done without penalty.
  • Tour or service partially used or not used, will not be refunded due to the fact that they operate in packages.
  • If for any reason you are late for a tour and the operator or airline drops you off, the agency is not responsible for late arrival and loss of service. There is no refund, this is taken as a No Show.
  • Change of the date of the pass can be made 2 days before the date of the service.
  • If you cancel a trip to the Archipelago Islas del Rosario, Isla Tierra Bomba, Santa Marta, it can be cancelled 3 days before and the money paid will be refunded, as long as no tickets to the destination have been purchased.
  • Samariatours is not responsible for loss, neglect or theft of belongings at any tourist destination.
  • Once the deposit has been made, the above conditions for changes or cancellations will apply.

FRAUD CHECK

The customer's purchase may be postponed for anti-fraud checks. It may also be suspended for a longer period of time for further investigation to prevent fraudulent transactions.

PRIVACY

This website ensures that the personal information you submit is provided with the necessary security. The data entered by the user or in the case of requiring a validation of reservations will not be disclosed to third parties, unless it must be disclosed in compliance with a court order or legal requirements.

Subscription to email marketing newsletters is voluntary and may be selected at the time you create your account.

Samariatours reserves the right to change or modify these terms without notice.